Title: Operations and Admin Support Manager
Location: London, Birmingham, Leeds
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
We are seeking a highly organised and proactive Operations and Admin Support Manager to join our dynamic corporate catering team. This pivotal role sits at the heart of our business, ensuring the seamless coordination of administrative processes and operational delivery across multiple client sites. This is an exciting opportunity to support operational excellence, leadership, and high-quality service across our portfolio, while building strong stakeholder relationships and making a real impact on our national accounts business.
Job Description
- Oversee day-to-day administrative functions to support smooth business operations
- Coordinate operational activities across multiple catering sites, ensuring consistency and efficiency
- Act as a central point of contact between clients, site teams, and senior management
- Support onboarding, training coordination, and compliance documentation for staff
- Maintain accurate records, reports, and internal systems (e.g. invoicing, stock tracking, and performance data)
- Diary management support
- Assist in implementing operational processes and continuous improvement initiatives
- Monitor service delivery standards and support site teams in resolving issues promptly
- Provide general support to senior leadership, including reporting, analysis, and project coordination
Qualifications
- Proven experience in an administrative and/or operations support role, ideally within catering, hospitality, or a fast‑paced service environment
- Highly organised with strong attention to detail and the ability to prioritise effectively
- Confident communicator with the ability to build relationships across teams and with clients
- A proactive, problem‑solving mindset with the ability to work independently
- Experience with scheduling, compliance, or multi‑site operations is highly desirable
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
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