Performance Data Analyst
Monday-Friday 9am-5pm
£35,000-£50,000 DOE
Manchester
MPJ Recruitment are currently looking for a Performance Data Analyst to support and enhance the performance of one of our clients claim's operations based in Manchester. This role sits independently on the operational team, providing objective, data-driven insights whilst working closely alongside management to identify risks, improve performance, and drive better customer and commercial outcomes.
Ideal candidate:
- Exposure to AI-driven analytics or automated performance triggers.
- Experience with reporting tools such as Power BI or similar (advantageous but not essential).
- Proven experience in a data analyst or performance analyst role, ideally within a contact centre, claims, or insurance environment.
- Strong analytical capability with a keen eye for detail and the ability to identify patterns, risks, and anomalies in data.
- Advanced Microsoft Excel skills, including the ability to manipulate large datasets and build required reports.
- Ability to interpret complex data and present it in a clear, simple, and commercially relevant way to a non-technical audience.
- Experience working with telephony data (e.g. call volumes, abandon rates, service levels) and operational performance metrics.
- Confidence to challenge stakeholders and influence change using data-led insight.
- Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines.
Benefits:
- A competitive salary
- Monday - Friday 9am-5pm, 7-hour shift
- 25 days annual leave + bank holidays
- A supportive, friendly, fast‑paced team culture
- Modern, city‑centre office environment
- Dress‑down Fridays
Interested in knowing more? CLICK APPLY.
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