Customer Representative – Sutton Coldfield
Sutton Coldfield, United Kingdom
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
It is an important role within the branch and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Sutton Coldfield, West Midlands.
This role is a 12 month Fixed Term Contract, working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in.
What you’ll be doing
- Performing counter transactions and educating customers on our digital services and easier ways to bank with us.
- Handling customer queries through our various channels including online and via the phone.
- Answering customers’ queries and supporting product applications.
- Working with the team to protect and look after our customers.
About you
- Comfortable using digital tools and applications.
- Empathetic, understands customer needs and can adapt style to suit all customers.
- Displays customer first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Job Info
- Job Identification 2144
- Apply Before 04/20/2026, 10:55 PM
- Locations 27 Lower Parade, Sutton Coldfield, West Midlands, B72 1XX, GB
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