Our client is a reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.
As Customer Care Executive you will provide a world‑class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador, and going the extra mile.
Responsibilities
- Act at all times in the best interests of the customer and give genuine advice.
- Deal with any incoming enquiries.
- Process sales orders.
- Manage the customer care inbox.
- Create customer case numbers.
- Follow cases through to a meaningful and mutual close in a timely manner.
- Ensure account managers are informed of cases that need escalating.
- Send accurate order confirmations.
- Keep customers updated on order/delivery updates.
- Field all new enquiries straight to Business Development for qualifying.
- Take forward all orders from the Business Development Team and ensure the customer is looked after from point of order onward.
- Notify the appropriate Manager or Team Leader of any issues.
Qualifications & Attributes
- Customer mindset.
- Excellent phone manner – polite, friendly, confident to ask questions.
- Ability to cope in a crisis and deal with issues thrown at them.
- Proactive and willing to jump in.
- A team player.
- Ability to cope with fast‑paced and ever‑growing/changing list of priorities.
Salary & Benefits
- Salary – £30,000‑£35,000.
- Inclusion on company bonus scheme.
- Access to Lifeworks perks scheme.
- Free lunch and snacks.
- Fresh coffee.
- 25 days holiday plus bank holidays.
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