Customer Care Executive

Our client is a reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.

As Customer Care Executive you will provide a world‑class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador, and going the extra mile.

Responsibilities

• Act at all times in the best interests of the customer and give genuine advice.
• Deal with any incoming enquiries.
• Process sales orders.
• Manage the customer care inbox.
• Create customer case numbers.
• Follow cases through to a meaningful and mutual close in a timely manner.
• Ensure account managers are informed of cases that need escalating.
• Send accurate order confirmations.
• Keep customers updated on order/delivery updates.
• Field all new enquiries straight to Business Development for qualifying.
• Take forward all orders from the Business Development Team and ensure the customer is looked after from point of order onward.
• Notify the appropriate Manager or Team Leader of any issues.

Qualifications & Attributes

• Customer mindset.
• Excellent phone manner – polite, friendly, confident to ask questions.
• Ability to cope in a crisis and deal with issues thrown at them.
• Proactive and willing to jump in.
• A team player.
• Ability to cope with fast‑paced and ever‑growing/changing list of priorities.

Salary & Benefits

• Salary – £30,000‑£35,000.
• Inclusion on company bonus scheme.
• Access to Lifeworks perks scheme.
• Free lunch and snacks.
• Fresh coffee.
• 25 days holiday plus bank holidays.

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