Office Manager Surrey

Office Manager

Surrey RH1

Pay rate: £13.90 per hour based on a £29k annual salary

Compliance required: Right to Work, Basic DBS, CV, Driving Licence, DVLA Check

Role Overview

• To manage the smooth running of the office, administration and operations of the cleaning business.
• Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.
• Customer Service – answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries
• Sales – answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
• GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.
• Purchasing – order stock and check it on delivery, order stationery and computer supplies as required.

HR resource management

• Administration and assistance in recruitment process, staff holiday management, sickness, minor disciplinary matters & staff retention.
• Manage training delivery for new maids and of ongoing training for staff.
• Ensure correct records are maintained and deliver basic in office training.
• Maintain driving licence, MOT & insurance records for staff.
• Update & maintain BUPA membership records

Job Requirements

• Speaking and hearing English clearly in person and on the telephone.
• Reading English on an average adult level.
• Writing English clearly.
• Establishing rapport with customers and employees.
• Excellent communication skills and good listening skills.

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