Location: Manchester
Salary: £36,000 - £39,000
Hours: 40 Hours per week
Shifts: Monday to Friday, any 9 hour shift between 7 am to 7 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
As an Operations Manager, you’ll play a key role in leading day‑to‑day operations within the Service Centre, ensuring courier resources are managed efficiently, customer SLAs are consistently met, and performance targets are delivered.
Working closely with the Service Centre Manager, you’ll help create a strong, KPI‑driven environment focused on service, safety, people development and commercial performance. This is a hands‑on leadership role where judgement, pace and ownership are essential.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role is central to making sure the operation runs smoothly. You’ll help keep the network moving, support growth, and ensure customers receive the service they expect.
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services. We work at pace, rely on good judgement, and trust our people to take ownership.
As part of DPD and the wider Geopost group, we offer the backing and stability of a global network while retaining CitySprint’s distinct, customer‑focused way of working.
What You’ll Be Doing
- Managing and optimising all day‑to‑day courier resources to maximise efficiency, revenue and service performance
- Supporting the Service Centre Manager in delivering a KPI‑driven operation focused on service, safety and commercial outcomes
- Leading, supporting and developing a team of Operations Controllers / Coordinators through regular 1:1s, performance reviews and coaching
- Monitoring operational costs and proactively identifying opportunities to improve profitability
- Ensuring systems are updated accurately and on time (e.g. CityTrak, X‑Despatch, Salesforce)
- Managing stakeholder relationships to maintain a positive commercial and operational reputation
- Working closely with Sales and Account Management teams to support new business implementation and growth
- Deputising for the Service Centre Manager when required
- Maintaining a safe, organised and compliant working environment
What We’re Looking For
- Strong understanding of Service Centre operations and logistics environments
- Experience managing people and driving performance through KPIs
- Confident communicator who can manage multiple priorities in a fast‑paced, time‑critical environment
- Commercial awareness, with a clear understanding of revenue, cost and performance targets
- Ability to reprioritise workload and make sound operational decisions under pressure
- Strong customer focus with the ability to build and maintain effective relationships
- Working knowledge of CityTrak and X‑Despatch (or similar systems)
- Comfortable deputising for senior leadership when required
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