Internal Account Support - Team Leader | £45,000 + Bonus
We're supporting our client on their search for an Internal Account Support Team Leader to take charge of a dynamic team within a forward‑thinking solutions business. If you’re passionate about delivering exceptional customer service, thrive on improving performance, and enjoy leading from the front, this is your opportunity to make a real difference.
You’ll be joining a company that operates on a global scale. Every day brings new challenges, and your leadership will be key to keeping operations smooth, customers satisfied, and standards consistently high.
What's in it for you?
- Monthly profit share bonus scheme
- Holiday buy‑back scheme
- Company sick pay
- Free onsite parking
- Perks at Work discount scheme
- Free lunch every Friday
- Charity dress‑down every Friday
- Cycle to Work scheme
- Complimentary birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee Assistance Programme (EAP)
- Regular company social and corporate events
Key Responsibilities:
- Leading & Managing:
- Overseeing the productivity and performance of the Internal Account Support team
- Setting clear expectations and driving consistent delivery against targets
- Conducting regular 1:1s, coaching and supporting team development
- Managing the shared inbox and delegating tasks effectively
- Handling escalations and customer complaints with a solution‑focused approach
- Monitoring KPIs and implementing improvements where needed
- Driving Performance:
- Taking ownership of the full customer interaction lifecycle
- Ensuring all delivery queries and issues are resolved within SLA
- Analysing root causes and implementing long‑term fixes
- Collaborating with warehouse, purchasing, and client relationship teams
- Ensuring accurate and timely order processing through CRM and ERP systems
- Inspiring Your Team:
- Creating a positive, engaged, and high‑performing team culture
- Coaching and mentoring individuals to support career growth
- Encouraging collaboration across departments
- Leading by example in delivering outstanding customer service
Experience required:
- Proven experience in a team leader or supervisory role within a customer service or account support environment
- Strong understanding of KPIs and performance management within a distribution or supply chain setting
- Confident communicator with excellent problem‑solving skills
- Experience using CRM/ERP systems and managing workflows
- A proactive, organised, and detail‑oriented approach
- Ability to stay calm and decisive in a fast‑moving environment
If you’re ready to step into a leadership role where you can truly make an impact, we’d love to hear from you. Please call Ellie at Rubicon for more information.
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