Location: Lansdowne Drive LE11 (This is a new store)
Hours: 32 hours per week across Monday to Sunday
Lansdowne Drive Loughborough, 77-79, Lansdowne Drive, Loughborough, LE11 2BX
Employment Type
Full-time
Hours
32 p/w
Purpose
You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.
Responsibilities
- Ensure that excellent customer service is always provided by every member of your team.
- Inspire, motivate, train and energise your team to increase sales.
- Provide store performance information as required by the Area Manager.
- Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance.
- Deliver sales training to the store team members to develop skills in upselling to ensure opportunities are maximised.
- Manage staff rotas on a monthly basis.
- Ensure the standards for food safety and health and safety are met consistently.
- Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
- Comply with Company policies and operational guidelines.
- Ensure that the very best people are recruited for the shop.
- Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
- Ensure our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.
Experience
- Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
- A sound understanding of shop operations and standards for success.
- A flexible attitude to working hours.
- Good communication and interpersonal skills.
- A basic and practical knowledge of IT.
- Good standard of English and Maths.
- 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.
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