Location & Details
Location: Sheffield City Centre
Hours: Full-time (37 hrs – Mon-Thu 9-5.30, Fri 9-5)
Salary: £25,878
Start date: Tuesday 5th May 2025
About the Role
Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? UniHomes Customer Support Advisor is a non-sales role that focuses on providing exceptional support to students. The role is predominantly remote with occasional office presence in Sheffield.
Peak Season (July-September) may require up to 6 extra hours per week, including weekends, compensated with overtime or time off in lieu.
Hybrid team members must have a safe working from home environment (quiet space, suitable chair and desk, minimum 30 Mbps internet, and flexible availability during peak periods). The company provides IT equipment including laptop, monitor, and headset.
What you’ll do
- Own customer queries, aiming for first‑contact resolution.
- Gather accurate customer data to support internal teams.
- Assist all customers professionally and politely.
- Collaborate with internal/external stakeholders for successful resolutions.
- Deliver excellent customer support consistently.
- Meet personal and departmental KPIs for quality and volume of calls, messages, and email.
- Utilise CRM systems to manage contacts.
- Support all areas to ensure an industry‑leading customer experience.
What you’ll bring
- Fantastic customer support skills from a contact centre, retail, service, or hospitality environment.
- High‑volume phone and CRM system experience (Salesforce desirable but not essential).
- Superb phone manner and excellent written communication skills.
- Patience, confidence, diplomacy, resilience, open‑mindedness, and empathy.
- Ability to stay calm under pressure and think quickly and independently.
- Ability to follow processes and structure questions.
- Genuine desire to solve problems and help others.
- Computer literacy (Microsoft Office) and tech confidence.
- Team‑player spirit, self‑motivation, dedication, and focus.
About us
UniHomes is transforming the student rental experience across the UK. We are the market‑leading student accommodation advertising platform and utility management service provider, operating in 60+ cities with 1,000+ agents and partners, backed by Macquarie Capital and LDC. Our team is 140+ strong in Sheffield City Centre, focused on innovation, collaboration and growth.
We are proud recipients of Great Place to Work® certification and a Living Wage employer.
Our core values
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
What do you get?
Enjoy complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme and salary sacrifice, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, staff discounts, mental health support, and company social events.
Equality & Diversity
We welcome candidates of all backgrounds. We are an inclusive and diverse workplace and an accredited Living Wage employer. Applicants must have the permanent and unrestricted right to work in the UK; visa sponsorship is not available.
Recruitment Process
Please let us know if you require reasonable adjustments to make the recruitment process more accessible. Direct applications from individual candidates are encouraged; we do not accept CV submissions from recruitment agencies.
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