Data Center Operations Lead
Company: JPMorgan Chase & Co.
Location: Basingstoke
Posted: April 17th, 2026
- Oversee the day-to-day operations of data centres, ensuring operational stability, availability, and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.
- Utilize advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes to enhance operational efficiency.
- Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident, problem, and change management processes to ensure swift resolution and minimal impact on operations.
- Conduct data analysis to drive meaningful improvements, leveraging expertise in Data Center technologies, network concepts, and physical IT infrastructure.
- Foster top talent and promote a culture of excellence through exceptional coaching abilities, while effectively communicating strategic direction to deliver technology solutions.
- Prioritize customer experience by reviewing feedback, hosting forums and focus groups, and driving team performance through recruitment, performance reviews, and collaboration.
- Collaborate with peers to identify and implement best practices, ensuring a stable operating environment and managing priority incidents effectively.
- Manage relationships with third-party vendors and stakeholders, ensuring effective collaboration and communication.
- Implement ITIL control processes, empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.
- Lead cross‑functional teams and maintain audit readiness with a proven risk‑management track record and media handling expertise.
- Oversee staffing, recruitment and support enterprise‑class hardware deployments, demonstrating leadership in 24x7 operational support teams.
- BS/BA degree or equivalent experience, with advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes.
- Strong background in Data Center technologies, network concepts, and physical IT infrastructure, with experience in data analysis for driving meaningful improvements.
- Exceptional coaching and leadership abilities to foster talent, promote a culture of excellence, and drive strategic direction and team performance.
- Expertise in prioritizing customer experience, conducting feedback reviews, and collaborating with peers to identify best practices and elevate recommendations.
- Strong understanding of Incident, Problem & Change Management processes, ITIL control implementation, and process improvement opportunities.
- Proven track record in risk management, media handling, staffing, recruitment, and supporting enterprise‑class hardware deployments in 24x7 operational support teams.
- Extensive knowledge in structured cabling, cable management and testing tools.
- Extensive knowledge in physical racking and stacking of servers and network devices.
- Experience in replacing components in servers and network devices.
- Demonstrates exceptional attention to detail.
- Demonstrates emotional intelligence in interactions with others.
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