Customer Relations & Complaints Specialist

HHair by Zindzi is looking for a Customer Complaints Specialist who cares about people and wants to give a great customer experience while protecting the brand.

This role is ideal for someone calm, organised, and able to turn a negative situation into a positive one.

What you will do:

• Be the main contact for customer concerns about orders, services, and enquiries
• Handle complaints in a fair, calm, and professional way
• Look into issues and work with the team to find simple solutions
• Write clear replies while keeping customer information safe

What we are looking for:

• A calm, customer-first attitude and strong communication skills
• Able to handle sensitive situations and stay professional
• Organised and able to manage more than one task at a time
• Comfortable using a computer, including systems like Excel and order tracking, and must have access to a laptop/computer and a mobile phone
• Must have the right to work in the UK

If you enjoy helping people and want to make a real difference, apply now.

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