Location: London
Salary: Competitive plus 10% discretionary bonus
Hours: 37.5 hours per week. Maintenance Managers work Monday to Friday, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis. This role also includes being on-call on a rota basis.
Key Responsibilities as the Maintenance Manager
- Own statutory compliance for the community, ensuring all inspections, certifications, and records are completed on time and remain audit-ready.
- Maintain accurate, complete, and up-to-date property compliance documentation at all times.
- Deliver planned preventative maintenance (PPM) and manage reactive maintenance (RM) to ensure safe, secure, and well-maintained environments.
- Oversee lifecycle, facilities, and asset management to meet operational KPIs and customer expectations.
- Embed energy management into daily maintenance operations.
- Regularly review plant performance, BMS schedules, and system setpoints to minimise energy waste while maintaining resident comfort.
- Partner with central engineering and energy teams to identify inefficiencies and improvement opportunities.
- Manage contractor performance against agreed scopes, service levels, and compliance requirements. Ensuring all contractors operate with appropriate documentation and safe system of work.
- Lead, develop, and line manage Maintenance Operatives and Supervisors.
- Conduct regular 1:1s, set objectives, and provide ongoing feedback.
- Deliver a safe, comfortable, and high-quality living environment.
Skills And Experience We're Looking For
- Proven experience managing building maintenance operations (PPM & reactive) in a similar environment.
- Strong knowledge of statutory compliance, audit readiness, and safe systems of work.
- Formal mechanical and/or electrical qualification (or equivalent practical experience).
- Confident leader with the ability to manage, engage, and hold a team accountable for performance.
- Strong sense of ownership, consistently delivering safe, compliant, and efficient operations.
- Customer-focused, ensuring maintenance delivery supports a safe, comfortable, and high-quality resident experience.
- Strong organizational skills and able to work through tasks within set timeframes.
- A great timekeeper with a flexible approach to work.
- Computer literate with a willingness to learn new systems.
- Experience with large plant systems, BMS systems
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.
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