Customer Services Executive
Manchester City Centre - 100% office based
£30,000 plus amazing benefits
We're working with a well-established, award-winning financial services business based in Manchester city centre, looking to recruit polished Customer Services Executives to join their growing team.
This is a professional, regulated environment where customer experience, attention to detail and clear communication are key.
The role
You’ll be the first point of contact for customers across savings and consumer lending, handling queries via phone, email and secure messaging.
Key responsibilities include
- Responding to customer queries accurately and within agreed service levels
- Supporting customers with account management, payments and general enquiries
- Handling complaints and managing them through to resolution
- Managing early-stage arrears and supporting vulnerable customers appropriately
- Liaising with internal teams including Credit, Operations and Collections
- Ensuring consistently positive and compliant customer outcomes
About you
We're looking for professional, well-spoken and confident communicators who are comfortable working in a regulated environment.
You’ll ideally have
- Experience in financial services or another regulated customer service role
- Strong complaint handling, collections or complex case management experience
- Excellent written and verbal communication skills
- A calm, empathetic approach to sensitive or challenging conversations
- High attention to detail and a process-driven mindset
- A genuine commitment to delivering exceptional customer service
This role suits someone who takes pride in representing a brand professionally and handling customer interactions with care and credibility.
What’s on offer
- Competitive salary and benefits package
- Generous annual leave allowance
- Pension contribution
- Private medical cover
- Free gym membership
- Discretionary bonus and share schemes
- Modern, city-centre office environment
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