Job Title: Retail Manager (Multi‑Site)
Department: Operations
Reports To: Operations Director
Location: Multi‑Site (Travel required)
Direct Reports: F&B Supervisors
Salary range: up to £40,000 depending on experience
Job Purpose
The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus. The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays a key part in maximising secondary spend, improving operational efficiencies, and developing high‑performing management teams.
Key Responsibilities
- Strategic Leadership & Commercial Growth:
- Develop and implement a retail strategy aligned to organisational goals
- Drive revenue growth and maximise gross profit across all sites
- Identify new income streams and commercial opportunities
- Lead pricing, menu development, and promotional strategy
- Benchmark performance across sites and drive continuous improvement
- Financial Oversight:
- Oversee P&L performance for all retail operations
- Monitor KPIs including revenue, GP%, labour cost, and stock variance
- Develop and manage annual budgets and forecasts
- Implement cost‑control initiatives without compromising quality
- Operational Excellence:
- Ensure consistency in service delivery, presentation, and brand standards
- Conduct regular site audits, oversee rota management and operational reviews
- Standardise operating procedures across locations
- Oversee stock control systems and supplier performance
- Compliance & Risk Management:
- Ensure full compliance with Food Safety, Health & Safety, and licensing regulations
- Maintain audit readiness across all sites
- Oversee implementation of HACCP procedures
- Monitor and manage risk related to food hygiene and stock handling
- Leadership & Talent Development:
- Lead, coach and develop site‑based teams
- Build succession plans for key roles
- Support recruitment and onboarding of team members
- Promote a strong customer‑focused culture across all sites
- Drive engagement and performance management processes
- Customer Experience & Brand:
- Ensure a consistent and high‑quality customer journey across all locations
- Analyse customer feedback and implement service improvements
- Align retail and catering operations with wider leisure operations
- Collaborate with marketing teams on campaigns and promotions
Key Skills & Experience
- Manager‑level experience and managing multi‑site retail and/or catering operations
- Strong commercial acumen and P&L management experience
- Proven ability to drive revenue growth in the leisure industry
- Experience leading managers across geographically dispersed sites
- Strong analytical and financial reporting skills
- Knowledge of food safety and licensing regulations
Qualifications
- Level 3 (or above) Food Safety Qualification (Essential)
- Personal Licence (if alcohol is sold across sites) (desirable)
- Relevant management qualification (desirable)
- IOSH Managing Safely or NEBOSH (desirable)
Key Performance Indicators
- Regional revenue and gross profit growth
- Labour cost ratio targets
- Stock loss and waste reduction
- Customer satisfaction scores across sites
- Audit and compliance results
- Staff retention and engagement scores
Personal Attributes
- Strategic and commercially driven
- Influential leader with strong stakeholder management skills
- Highly organised and able to manage multiple priorities
- Results‑focused with strong analytical capability
- Willing to travel regularly between sites
About Us
Leisure Focus is a not‑for‑profit charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility responsibly to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability.
Our Values (FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we:
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectations
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world‑class fitness experts, ensuring that we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce, with team members from all backgrounds and cultures. We are a disability‑confident employer, who is committed to inclusion and diversity in the workplace.
Application
Closing date: 2nd March 2026
Please share your CV and cover letter to recruitment@leisurefocus.org.uk
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