Field Service Administrator

Field Service Administrator – nGeneration Limited

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nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or elevate them to our field service engineers, keeping the customer updated every step of the way.

The ideal candidate should have previous experience working in an administrative role. Scheduling or first‑line help desk analyst experience is desirable but not essential.

Key Skills & Pre‑requisites

• Experience working with software such as Google Maps, Word, Outlook and Excel.
• Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
• Have organisational abilities along with experience of working in a pressurised environment.
• Ability to quickly resolve any scheduling and SLA conflicts.
• Professionalism to communicate in a polite and professional manner with peers.
• Ability to work autonomously, prioritising own workload and acting on own initiative.
• A good understanding of UK geography is required.

Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.

Shift Pattern: 3 days on – 3 days off, 12 hour shifts on a rota basis.

Job Types: Full‑time, Permanent

Pay: £25,557.00 per year

Senior level: Entry level. Employment type: Full‑time. Job function: Other. Industries: IT Services and IT Consulting.

Benefits

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team‑building activities.
• Long Service Awards: Rewarding our employee's with service awards.

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