Customer Service Specialist (Bristol)

Overview

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?

Then join our team to embark on an exciting career journey as our Customer Experience Specialist!

You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.

You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £34,376 and our Continued Professional Development programme to progress within the company.

Working a 38 hour a week shift pattern between 8.30 am – 6.15 pm Monday – Friday and 1 in 4 Saturdays 9 am - 1 pm.

We also offer Hybrid working, enabling you to work up to 2 days a week from home.

When you are office we offer free parking, free barista coffee from our onsite café, subsidised restaurant, free fruit and free daily healthy snacks.

Qualifications

We’re looking for someone who’s:

• An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
• A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
• An influencer: You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
• A thriver in a fast‑paced environment: You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.

We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.

Benefits

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non‑contributory pension (9% during probation period)
• Life assurance at 4 times your basic salary
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

Health and Wellbeing

As well as financial benefits, our staff's health and wellbeing are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

Diversity & Inclusion

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

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