Service Desk Specialist

Overview

We are seeking an experienced Service Desk Specialist to join our team at Wabtec UK based in Birkenhead where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.

Role

Service Desk Specialist

Salary: £Competitive

Onsite Location: Birkenhead, Wirral, Merseyside (CH41 1LF)

Hours: Monday to Friday 08:00 to 16:30 and Friday 08:00 to 13:00

How will you make a difference?

As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top-notch support to users. This role will contribute to the seamless functioning of our technology landscape by providing both first and second level support. Collaborating with other teams, particularly Service Desk Leads, will be vital to address client and site-related challenges.

What will your typical day look like?

• Utilise critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
• Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
• Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
• Contribute to Service Desk support during acquisition integrations.
• Manage and support ongoing Anti-virus and SCCM implementations to ensure system security.
• Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
• Participate in the operations and monitoring of the IT environment.
• Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
• Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
• Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
• Obtain necessary approvals and procure hardware and software when required.
• Provide on-site support as requested.

What do we want to know about you?

• Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
• Proficiency in Windows 7/10 administration and usage.
• Excellent understanding of PC Desktop/Laptop hardware.
• Experience in supporting Audio/Video equipment.
• Familiarity with ITIL Foundations.
• Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).

Application and eligibility

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Equal Opportunity

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. If you need accommodation, let us know – we’ve got you.

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