Complaints Manager — Legal Services & Compliance

A reputable law firm in Worcester is seeking a skilled Complaints Manager to handle complaints with professionalism and empathy. The ideal candidate will oversee junior team members and ensure compliance with legal regulations. Responsibilities include managing complaints, collaborating with senior staff, and liaising with the Legal Ombudsman. Strong communication and emotional intelligence are essential for success. The position offers substantial benefits including annual leave, a bonus scheme, a life assurance program, and a pension scheme.#J-18808-Ljbffr…