We are seeking a dynamic and commercially minded Operations Manager to join our Farm Shop, Café and Lifestyle business in West Sussex at a particularly exciting point in its journey.
Our business brings together a farm shop, butchery, café, production kitchen and lifestyle retail, employing a large and dedicated team. With a major redevelopment project on the horizon, this is a unique opportunity to play a key role in shaping the future of the business.
The Role
Reporting directly to the Managing Director, the Operations Manager will play a central role in the day to day running of the business, while also contributing to its longer term development and success.
This is a hands on and varied role, requiring strong leadership, commercial awareness and a proactive approach to problem solving.
Key Responsibilities
- Providing operational support across all areas of the business, ensuring consistency and high standards including goods in and ordering
- Planning and delivery of our courtyard events including our Spring tasting, Apple day and Christmas market
- Supporting communication and coordination between departments and the wider Cowdray Estate
- Managing and optimising the business website and online ordering platforms
- Working closely with the Estate marketing team to drive footfall and customer engagement
- Leading the team at Little Cowdray in Chichester
Business Transformation & Development
A core focus of this role is to support the ongoing evolution of the business. The successful candidate will be encouraged to take a proactive approach in identifying and delivering improvements across operations. This will include:
- Identifying opportunities to improve efficiency across departments
- Enhancing the customer experience both in-store and online
- Supporting initiatives that drive revenue growth and profitability
- Contributing to the development of systems, processes and ways of working as the business prepares for redevelopment
About You
- An experienced operator with a strong understanding of multi-faceted retail or hospitality environments
- A confident leader, able to motivate and support teams across different functions
- Commercially aware, with the ability to spot opportunities and implement improvements
- Highly organised, adaptable and comfortable managing a varied workload
- A strong communicator, able to work collaboratively across the business
Why Join Us
This is an incredibly exciting time to join the business as we move towards a significant redevelopment project. The successful candidate will have a genuine opportunity to influence and shape both the operational structure and the future direction of the business.
We recognise that candidates may not have experience across every aspect of this role, we encourage applications from individuals with strong transferable skills and the ambition to shape and grow the position over time.
#J-18808-Ljbffr…