The Baileys Hotel London is currently seeking a passionate Operations Manager. The ideal candidate will oversee day-to-day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward.
At Millennium Hotels & Resorts we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Key Information
- Salary: £Competitive
- Working hours: 40 hrs weekly
- Address: The Baileys Hotel London, SW7 4QH
Key Responsibilities
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
- Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
- Assist with the development of any relevant short- & long-term strategic goals
- Lead and develop an energetic workforce, including involvement in recruitment, learning and development, employee relations issues, and team engagement initiatives
- Plan and implement the delivery of service for all operational departments to meet and exceed guest expectations
- Operate on a rotating duties approach; the successful candidate may also be required to assist with any duty or cover for team members in case of emergency
- Background in branded hotels or large hotels is preferred - so you will understand how we work
- Lead and motivate your team providing day-to-day leadership and direction and drive sales and profitability forward
- Excellent customer service skills, standards-driven, good organisational skills
Key Skills
- Maintain and enhance a guest and team centric culture
- Communicate effectively at all levels both verbally and in writing
- Influence, lead and inspire confidence
- Imbue a coaching, supporting and challenging mentality that delivers operational results
- Build effective and productive relationships (internal & external)
- Create an open environment
- Identify and manage best resources to achieve targets
- Translate strategies into practical plans
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest‑free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on accommodation worldwide and 50% Food and Beverage outlets
- Life Assurance
- Recommend a Friend Scheme
About The Hotel
The Bailey's Hotel London is located in the heart of London's fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality. Its signature dining venue, Bugis Singapore Restaurant, has won the Most Authentic Singaporean Restaurant 2024 - UK Award and has received the Gold Award for Green Tourism, highlighting its commitment to sustainability. In addition, The Bailey's Hotel London was honoured with the World Luxury Hotel Awards 2024, further reinforcing its reputation for excellence in luxury hospitality.
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 140 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
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