Complaints Handler

We are looking for experienced administrators with complaint handling experience to join a complaints team in Newport.

As a complaints administrator you will be responsible for taking inbound calls from customers regarding lending complaints and logging information onto the system as well as completing investigations into the complaints to find fair resolutions.

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.

What you’ll be doing:

• Take ownership of new complaint calls and update customers on the status of existing complaints.
• Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
• Take ownership of cases and contacting third parties for evidence and information to support case investigations.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

What we’d like to see from your application:

• Previous experience within complaint handling.
• Knowledge of the financial service industry and regulations.
• Strong oral and written communication.
• Confidence on the phone to interrogate and collect key information.
• Great prioritising and time management.
• Strong attention to detail.

Location: Newport (parking on site available) You will be expected to work fulltime from the office in Newport.

The rate on offer: £150 per day gross via umbrella. With opportunity to increase to £165 after accreditation (12 weeks).

Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.

Duration: Initially 3 months, with opportunity to extend.

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