Service Manager

Service Manager

Ipswich – £40,000 – £48,000

The Opportunity

We’re working with a well-established and high-performing dealership in Ipswich that’s looking to appoint an experienced Service Manager. This is a fantastic opportunity to lead a busy aftersales department, drive performance, and deliver an exceptional customer experience.

Key Responsibilities

• Oversee the day-to-day running of the service department
• Lead, motivate, and develop the aftersales team
• Drive performance against KPIs, including revenue, labour sales, and customer satisfaction
• Ensure efficient workshop loading and productivity
• Maintain high standards of customer service and retention
• Manage budgets, costs, and departmental profitability
• Ensure compliance with manufacturer standards and company processes

About You

• Previous experience as a Service Manager or Aftersales Manager
• Strong leadership and team management skills
• Proven track record in driving performance and profitability
• Excellent organisational and communication skills
• Customer-focused with a hands‑on management style
• Full UK driving licence

What’s on Offer

• £40,000 – £48,000 salary (depending on experience)
• Opportunity to lead a successful, busy department
• Supportive senior management team
• Ongoing training and development
• Clear progression opportunities

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