Job Overview
Customer Retention Executive. We are seeking a customer retention executive to join our well‑established, top‑of‑the‑network customer retention team at Mercedes‑Benz of Preston. This full‑time, permanent role involves providing the highest possible quality service for our customers while gaining exposure to premium luxury brand operations.
Key Responsibilities
- Making outbound calls to existing customers to remind them to book service & MOTs
- Maximising workshop bookings through objection handling and meeting customer requests
- Building positive relationships with customers
- Capturing customer details and GDPR preferences
- Driving sales through customer service interactions
Qualifications & Experience
- Experience dealing with customers in customer service, retail, hospitality or a contact‑centre setting with a strong focus on meeting targets and selling
- Influencing skills and confidence to convert customer calls into bookings
- Providing excellent customer service to maximise retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- Willingness to learn and develop product knowledge
- Professionalism and commitment to adhere to process and procedure
Training
Training starts from day one. You will receive hands‑on training within the dealership, one‑to‑one mentoring over a month, and the opportunity to see and use live systems while overseeing the full customer after‑sales journey.
Salary & Benefits
£26,509 basic salary + £3,000 bonus. 25 days’ annual leave + bank holidays (increased with service). Life assurance and pension scheme. Discounts on car purchase, servicing & more. Access to exclusive shopping and lifestyle perks.
Performance Rewards
- Monthly bonus plans
- Life insurance and contributory pension
- Exclusive perks: discounts and rewards via a dedicated employee platform
- Referral bonuses: up to £2,000 for successful referrals
Company Overview
Marshall Motor Group is part of the Constellation Automotive Group, representing over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. Our team of over 4,000 employees enjoys excellent pay packages and a culture emphasising integrity, respect and innovation.
Equal Opportunity Statement
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for advancement, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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