About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm.
The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure.
This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control.
Responsibilities
- Work collaboratively across business teams to carry out regular file reviews for all personnel
- Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation
- Provide guidance and support on interpreting case progression in line with internal standards and procedures
- Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives
- To conduct case related investigations on policy requirements, legal practices and case progression
- Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management
- Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler)
- Reporting on caseload KPI performance of lawyers
- Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness
- Provide data analysis and reporting to senior management to support informed decision-making
- Maintain an accurate audit log of activity
- Provide structured feedback to support the design and delivery of compliance training at all levels
- Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts
- Assisting with Data Protection and other compliance queries
Person Specification
Essential Criteria
- Good commercial knowledge of Claimant Personal Injury practice
- Knowledge of operating within a firm monitored and regulated by the SRA
- Experience of running own personal injury caseload to a high standard
- Experience conducting case investigations and compliance reviews
- Understanding of quality and performance metrics
- Highly motivated, proactive self-starter with excellent judgement and professional maturity
- Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations
- Strong research and analytical ability
- Ability to build trusted relationships with the key stakeholders within the business at all levels
- Experience using Excel to interpret and analyse data
Desirable criteria
- Knowledge of Proclaim case management
- Professional accreditation e.g. Solicitor, MBA, CILEX etc
- Auditing background e.g. Lexcel
Salary & Hours
- Salary of up to £35,000, dependent on experience
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
Hybrid Working
3/2 hybrid working pattern after probation.
23 Days Holiday
Rising to 26 days, plus bank/public holidays.
Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health
Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
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