Front Office Manager – Stunning 4* Hotel

Job Description

This is a role, where our client engages with you; gives you practical training, development and progression within a dynamic and rapidly expanding company, knowing that promotion will not be too far away if you want a fun and exciting career in hospitality.

If you love to motivate your team, always looking to spot progression and development, well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry we want to hear from you.

Role: Front Office Manager

Key responsibilities:

• To control and monitor front office operations through a team of staff to deliver exceptional standards to our customers.
• To ensure customer satisfaction by having your team establish and maintain quality control standards for products & services offered to the customers.
• To personally monitor customer satisfaction by observation, regular reporting from managers and regular contact with major accounts, actual or potential as well as through the company benchmarking process.

This role is being managed by Michelle in our London branch:

• Wirral: 2 Woodside Business Park, Shore Road, CH41 1EL – 0151 271 0245
• Liverpool: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool – 0151 271 0245
• Manchester: First Floor, Swan Buildings, 20 Swan Street, Manchester – 0161 258 0454

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