Overview
To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant.
Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant - you become a trusted point of contact for clients seeking exceptional experiences worldwide.
Responsibilities
- Advising our clients - premium cardholders - by phone and email in both French and English
- Handling customer inquiries from quote preparation to billing for individual trips
- Making reservations with airlines, hotels, and travel agencies
- Creating tailored offers, travel documents, and detailed travel itineraries
- Passionately advising and facilitating unique travel experiences
- Actively selling special promotions and exclusive offers
Your Profile
- Excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
- Ability to speak an additional language such as German or Italian is an advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus)
- Have excellent destination knowledge across key global regions
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis (40hrs per week)
- Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday
Hybrid/Home Office
- Located in United Kingdom
- Hybrid working arrangement - at least 2x a week in the office if you live within commutable distance
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet minimum internet speeds for remote/hybrid work; recruitment and onboarding checks will verify this
- First week (Week 1) requires 100% office presence to support onboarding, cultural immersion, and initial setup
- A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week
- From Week 2 onwards, transition to hybrid work is possible subject to assessment success
- Exceptions may be considered on a case-by-case basis
Benefits
- Competitive Salary: Based on experience, plus a performance-based bonus
- Hybrid Working: Combine working from home and the office; fully remote options available
- Paid Time Away from Work: Includes one paid day per year to volunteer
- Paid Sabbaticals: One month paid sabbatical after every five years of service
- Extra Rewards: Ten Loyalty Rewards program with bonuses and gifts
- Remote Working Holidays: Opportunities to travel and work
- Employee Discounts: Travel and entertainment discounts
- Be part of a global, dynamic, and inclusive team with diversity at its core
Who We Are
Ten Lifestyle Group is a global luxury concierge service, serving High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests. Ten aims to become the most trusted service business in the world, delivering service through Ten’s proprietary platform and the expertise of our lifestyle managers. Ten is a Certified B Corp and part of a global community focused on positive impact.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We are dedicated to an inclusive work environment. All hiring decisions are based on merit, competence, performance and business needs.
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