At North Bay, we are focused on delivering high-quality care and driving continuous improvement across our growing portfolio of care homes.
About the Role
This is a hands-on, delivery-focused role responsible for end-to-end project management across the organisation. You will lead projects from initial concept through to completion, ensuring timelines are met, stakeholders are engaged, and outcomes are delivered to a high standard.
Responsibilities
Project Delivery (End-to-End)
- Lead and manage projects from initiation through to completion
- Develop clear project plans, timelines, and deliverables
- Ensure all actions are tracked, owned, and completed within agreed deadlines
- Maintain momentum across multiple concurrent projects
New Care Home Openings
- Manage the mobilisation of new care homes (approx. 6 per year)
- Develop and deliver structured 3-month project plans for each opening
- Ensure all key milestones are met, including readiness, staffing, and compliance
- Coordinate and lead meetings to track progress and resolve issues
- Ensure critical submissions (e.g. CQC applications) are completed accurately and on time
- Research, evaluate, and recommend systems to improve care delivery and operations
- Lead implementation of new tools and technologies across the group
- Explore solutions such as data and reporting systems (e.g. Power BI) to support areas like falls prevention and performance monitoring
- Work with stakeholders to ensure systems are fit for purpose and effectively embedded
Stakeholder Management & Communication
- Lead project meetings and ensure the right people are involved
- Provide clear, timely updates to stakeholders across the organisation
- Ensure all relevant parties are kept informed of progress, risks, and actions
- Build strong working relationships across homes, support services, and leadership teams
Governance, Quality & Compliance
- Ensure all projects align with regulatory requirements, including CQC standards
- Monitor progress against key milestones and elevate risks where needed
- Maintain accurate project documentation and reportingSupport a structured and consistent approach to project delivery across the organisation
Qualifications
- Degree-level education or equivalent experience
Required Skills
- Must have experience within the care home sector for older people, including both nursing and residential settings
- Strong project management skills with the ability to manage multiple workstreams
- Experience coordinating complex projects with multiple stakeholders
- Excellent organisational, planning, and communication skills
- Ability to track actions, manage deadlines, and drive accountability
Preferred Skills
- Knowledge of CQC processes and requirements
- Experience implementing systems or digital tools (e.g. reporting platforms such as Power BI)
- Experience supporting new care home openings or mobilisation projects
Pay range and compensation package
Equal Opportunity Statement
This is an exciting opportunity to play a key role in a growing organisation, delivering meaningful projects that directly impact the quality of care and operational success of our homes.
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