Soft Services Supervisor

Equans is looking for a Soft Service Supervisor to join our team covering multiple Schools across the Birmingham area. Based out of Regeneration House, B46 1JU you will work 37.5 hours a week on a permanent basis. On offer is a salary of £30,000.00 per annum and benefits package.

Shift Pattern

7.5 hours per day. Shifts between 6am – 7pm daily and to be agreed on a weekly basis with Line Manager.

Responsibilities

Responsible for ensuring that a safe and high quality cleaning service is delivered across the schools campus, maintaining a sanitary, clean and tidy environment. Duties include:

• Supervise, motivate and support the cleaning team for specified sites to deliver a high-quality service in line with contract requirements.
• Manage staff recruitment, induction, training, rotas and cover to ensure effective staffing for all cleaning duties, including periodic and deep cleans.
• Monitor performance by conducting regular cleaning audits, managing open jobs to prevent SLA failures, and providing prompt responses and solutions to service issues.
• Ensure all work complies with health & safety policies, statutory requirements and company procedures, including conducting management safety visits and associated reporting.
• Oversee management, safe use, storage and stock control of cleaning equipment, materials and consumables, reporting any hazards or property damage as needed.
• Complete and submit timesheets and absence records promptly, maintaining clear communication with management and stakeholders.
• Undertake any other reasonable tasks as required by line management.
• Conduct an Enhanced DBS check as part of the role.

What We Offer

• Paid days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Accessibility, Encompass, RISE, Women Together, Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Requirements

• Ability to successfully complete an Enhanced DBS check in line with contract requirements.
• Proven experience supervising cleaning services, with strong knowledge of cleaning techniques, substances and industry standards.
• Excellent organisational and time management skills, with the ability to prioritise multiple tasks effectively.
• Demonstrates strong teamwork skills and collaborates well with colleagues.
• Flexible and adaptable approach to work, including the ability to cover additional hours when required (e.g., sickness or annual leave).
• Effective communicator, able to interact professionally with colleagues, clients and members of the public.
• Committed to complying with Health & Safety policies, including wearing protective clothing and following all company and client safety procedures.

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