Company: Gulfstream Aerospace Corporation
Location: Farnborough
Job Description:
Senior Customer Service Coordinator (FAR)
Company: Gulfstream Aerospace Corporation
Education and Experience Requirements: High School Diploma or GED required. Minimum of three years of experience in public relations, customer service, or related fields.
Position Purpose: Under minimal supervision, coordinates and executes all aspects of Customer Visits, including Level One and VIP visits to Gulfstream, oversees customer lounge operations, and supports the Customer Relations Manager in coordinating and staffing activities and events.
Job Description
- Ensures a professional and positive first and lasting impression when greeting and interacting with Customers, VIPs, Dignitaries, and other visitors.
- Coordinates with all departments requesting assistance with Level One Customers, VIP visits and all Customer events.
- Executes all aspects of Level One‑VIP Visits to include hotel accommodations, transportation, catering, entertainment and other special requirements.
- Plans, coordinates and executes high-profile customer events, such as the weekly customer appreciation breakfast and the weekly Service Center customer dinner.
- Coordinates with hangar operations and ramp personnel on customer arrivals and technical debriefs.
- Recommends improvements in vendors, service personnel, facilities and Customer Visit guidelines, processes and standards.
- Researches customs and cultural aspects of Gulfstream international customers to provide accurate protocol and etiquette information.
- Promotes and maintains a positive rapport between Customers, Gulfstream employees and local service suppliers to enhance customer satisfaction during Customer and VIP Visits.
- Provides feedback and recommendations to the Customer Relations Manager regarding customer perceptions and satisfaction levels.
- Performs other duties as assigned. Requires English language proficiency.
Additional Information
- Requisition Number: 232153
- Category: Service Center
- Percentage of Travel: Up to 25%
- Shift: First
- Employment Type: Full-time
- Posting End Date: 04/28/2026
- Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
- Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
- Job Segment: PR, Aerospace, Marketing, Customer Service, Aviation
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Posted: April 17th, 2026