Store Supervisor

Company: Samsonite

Location: Cherwell District

Posted: April 17th, 2026

Location: 112 Pingle Dr, Bicester OX26 6EU

Availability: April 2026

Store Supervisor (40 hours per week)

The Store Supervisor is responsible for assisting the Store Manager in the effective day‑to‑day running of the store to achieve optimum store profitability within set budgets.
The Store Supervisor includes but is not limited to the following major accountabilities:

Applies the 4 mandatory selling standards with each and every customer.
Applies every step of the selling processes proposed by Training Manager, exploiting every customer opportunity.
Uses up‑to‑date technical product knowledge to generate sales.
Actively builds customer loyalty and encourages personal trade.
Provides outstanding and inspiring service, delights beyond customers expectations by going the extra mile.
Exceeds the company target Mystery Shopping results (75%).
Reflects the values of the brand and demonstrates passion for the brand.

Assists in managing stock.
Ensures correct pricing of products displayed on the shop floor.
Minimizes losses to achieve the company shrinkage target below 0.5%.
Assists in inputting and planning all stock movement and coordinates with the central retail team.
FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile.

Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
Completes and maintains all required paperwork meeting the required deadlines.
Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
Performs all reasonably relevant duties that are requested by the Store Manager.
If applicable, observes specific local requirements relating to the trading environment.
Actively participates and attends appropriate training as and when required.

Maintains store and window presentation and visual merchandising in accordance with defined standards.
Has awareness of current promotions.

Communicates in a clear, polite, courteous and understandable manner and listens to others.
Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
Complies with personnel dress code and grooming in line with company policy.
Acts as an Ambassador of the Company and of the Company‘s Brands

To ensure that any security issues are acted upon where possible and reported to Management.
To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

Maintain high standards at all times within the branch.
Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.

To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
Any LOSS of business time must be made up and discussed with manager.
To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
To adhere to company attendance policy.

Maintain a well‑groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager.

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