Business Operations Manager

About the role

We are looking for an organized, proactive, and detail-oriented business office manager to oversee the smooth day-to-day running of our company and operations.

This is a key role within the business, supporting the Director and working closely with HR, payroll providers, and external suppliers to ensure our office, compliance processes, and administrative systems operate efficiently.

The ideal candidate will be highly organized, confident in managing multiple priorities, and comfortable handling both operational administration and compliance responsibilities. Having a solid background in the jewellery industry is preferred.

Office Operations & Logistics

• Manage day-to-day office administration to ensure efficient operations.
• Maintain office supplies and conduct regular inventory checks.
• Process invoices, bills, and utilities while maintaining accurate financial records.
• Handle general business administrative tasks across the organisation.
• Assist with logistics imports and exports of jewelry, antiques, and gemstones.
• Prepair package and send gemstone submissions to international laboratories.
• Manage and review utilities and service contracts.
• Negotiate with suppliers and service providers to ensure competitive rates and service quality.
• Monitor contract renewals and maintain supplier relationships.

HR Support

• Provide ad hoc HR administrative support when required.
• Coordinate with HR and payroll providers to ensure employee documentation is accurate and up to date.
• Maintain staff records, policies, and employee handbooks.
• Ensure the staff rota/schedule is kept up to date.

Compliance & Health & Safety

• Ensure health and safety documentation and compliance records are maintained and current.
• Support the business in maintaining relevant associations, regulatory requirements, and compliance documentation.

Facilities & Maintenance

• Coordinate repairs, maintenance, and security contracts for the office.
• Liaise with contractors and service providers to ensure work is completed efficiently.

Qualifications

• Proficiency in Inventory Management and Supply Chain Management.
• Experience with Logistics Management and Procurement.
• Exceptional organizational, problem-solving, and analytical abilities.
• Excellent verbal and written communication skills.
• Proficiency in relevant software tools and systems for operations and logistics.
• Previous experience in retail or luxury goods industry is a plus.
• Previous business operations manager experience in the jewellery business, or alternatively, in the art and antiques market.

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