Sales Office Manager

Overview

We are seeking an organised and proactive Sales Office Manager to oversee the day-to-day running of our sales office in Handsworth, Birmingham. This role plays a key part in supporting the sales team, ensuring smooth administrative operations, and maintaining excellent customer relationships. The position combines office management, sales coordination, and customer service responsibilities, contributing directly to the efficiency and success of the wider business.

Responsibilities

• Oversee the daily operations of the sales office, maintain effective systems, supplies, and procedures, and ensure a well-organised and professional working environment.
• Provide ongoing administrative support to the sales team, including the preparation of sales reports, presentations, and documentation, and monitor performance data with KPI tracking.
• Act as the main point of contact for customer enquiries, prepare and issue quotations, and manage orders, complaints, and follow-up communications in a professional and timely manner.
• Build and maintain strong client relationships and support the business in achieving and exceeding sales budgets.
• Supervise administrative staff, coordinate schedules, meetings, and internal communications, and support onboarding and training of new team members.
• Maintain CRM systems and customer databases, produce regular sales and performance reports, and ensure accuracy across all records and documentation.
• Assist with budgeting, process orders and contracts, and ensure compliance with company policies and procedures.

Required Skills & Experience

• Proven experience in office management or sales administration with strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Experience with CRM systems preferred.
• Ability to work effectively under pressure and meet deadlines.

Preferred Qualifications

• Qualification in Sales, Business Administration, or a related field would be advantageous.
• Previous experience in a sales environment; leadership or supervisory experience would be beneficial.

Key Competencies

• Strong leadership and team coordination skills.
• Sound problem-solving and decision-making abilities.
• Excellent attention to detail and strong time management.
• Consistently customer-focused approach.

Working Conditions

This is an office-based role. Working hours are Monday to Thursday from 8:00am to 5:00pm and Friday from 8:00am to 12:30pm, with a 30-minute unpaid lunch break.

Location: Handsworth, Birmingham

Salary: £32,000 – £36,000 per annum

Reports To: General Manager

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