Role Profile
The property is a medium retail premises located in the Guildford. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities
People
- Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager.
- Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants' meetings, handbook, and regular updates through newsletters and in‑centre app.
- Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement.
- Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner.
- Collate and process expenses on behalf of the Centre Manager.
- Be point of contact for any IT issues for the Centre Manager's team.
- Responsible for the distribution of any updates to policies and procedures to the relevant teams.
- Take minutes for any meetings in order to support the centre management team.
- Order any stationary as and when required, e.g. Business Cards, IT Equipment etc.
Commerciality
- Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports.
- Keep the wider business and leasing teams abreast of retailer performance & footfall.
- Support the Centre Manager with regards to the preparation of business/asset plans.
- Support the Centre Manager / Operations Manager with the required admin support to successfully manage the relationship with key service partners including monitoring performance by KPIs, Elogbooks etc.
Quality Control
- Assist with any changes to processes/procedures and ensure they are distributed accordingly.
Compliance
- Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures.
- Maintain records of accidents/incidents and ensure that reporting procedures are followed.
- Assist with the end‑to‑end coordination of the CBRE permits and permissions system for all contractors. This includes compiling all Health & Safety documentation, initial review of documentation, scheduling of works, monitoring of works, tracking insurance levels and expiry dates, filing control and close out reviews.
- To support environmental management initiatives for the centre, in compliance with CBRE/client policies.
- Manage the petty cash for the centre, ensuring the correct process is followed at all times.
- Raise purchase orders for all centre expenditure and approve invoices for payment in line with procedure.
- Distribute post.
- Arrange any travel requirements for the centre management team as and when required.
- Administer lost property ensuring the correct process is followed.
- Facilitate unit (vacant or occupied) inspection for leasing purposes.
- Support the duty management function as a member of the management team as required.
- Any other duties as directed by your Manager in accordance with the needs of the business.
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind‑set is encouraged. You'll realize your potential with challenging work, fast‑paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do‑from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
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