Customer Support Advisor- Czech

Overview

Are you passionate about fashion and retail, paired with a love for online shopping? Concentrix is seeking enthusiastic individuals to join our Primark team as Customer Support Advisors. This is a full-time permanent position.

Employment details

Location: Hybrid role with 2 days in our Belfast office and 3 days remote (home). Address: 49 East Bridge Street, Belfast BT1 3NR. Pay: £12.75 per hour. Contract: 40 hours per week, rotational shift pattern between 8:00 and 00:00, Monday to Sunday. (20% uplift for hours 22:00–00:00).

Responsibilities

• Engage with customers via social media and email in English and Czech.
• Handle inquiries such as missing orders, payment issues, product availability, and order changes or cancellations.
• Maintain a friendly, empathetic, patient, and professional demeanor in all interactions.

Requirements

• Excellent English & Czech verbal and written skills.
• Social media or content moderation experience (desired).
• Minimum 6 months of customer service experience (mandatory).
• Available to work flexibly between 8:00 and 00:00, Monday to Sunday.
• Minimum broadband speed of 10 Mbps and a private, distraction-free location when working from home.

Benefits

• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assistance Program with free access to resources.
• PUR-EGYM Discount & 0% joining fee.
• Employee Stock Purchase Plan (CNXC).
• Pension Scheme.
• Perks at Work – employee savings scheme.

Equal Opportunity & Eligibility

Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Eligibility to work: In accordance with UK law, only applicants legally authorised to work in the UK will be considered.

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