Operations Manager
Newark
Salary: c£40k (per annum)
Permanent
Drive the development of a small repair facility to ensure growth in turnover and margin. The role will ensure efficient workflows and high-quality repair standards, and you will be working to develop a world-class repairs facility. The Operations Manager will need technical and logistical knowledge, excellent communication skills, innovative thinking along with a focus on practical delivery.
Responsibilities
- Identify growth strategies and implement operational targets, increasing adoption of our repair service solutions.
- Oversee day‑to‑day repair centre functions, including intake, diagnosis, repair, quality control, and return of electronic products.
- Audit current processes and work with teams to execute LEAN/Kaizen optimisations to improve processes, cost efficiencies, and customer experiences.
- Work closely with Field Services & Installations Manager to manage a site and field team.
- Work with internal and external stakeholders, including on‑site support and proposal development.
- Turnaround improvements through effective use and development of operational systems and portals.
- Monitor and report on operational and financial performance, including KPIs, budgets, costs, revenue, and billing.
- Stay informed on industry trends, emerging technologies, and best practice, maintaining strong knowledge of repair management and upcoming solutions.
- Act as a sustainability champion within Service Centre Operations, driving initiatives that reduce waste, improve recycling, and support the organisation's wider environmental objectives.
Qualifications
The successful Operations Manager will have previous Repairs and Installation experience within a service centre repair facility. Previous experience managing a small team and a passion to grow a department are essential for the role.
Benefits
- Paid day off for your birthday
- Buy additional holidays scheme
- Employee Assistance Programme
- Company Sick Pay
- Paid day off to Volunteer
- Onsite Gym
- Health & well‑being programme
- Free On‑site parking
- Referral programme
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