Customer Advisor

Overview

Claims Advisor

Tunbridge Wells | Hybrid | Full-time, Permanent

Salary: £24,890 plus up to 10% annual bonus

Hours: 37.5 hours, 5 days a week

Shifts: Monday to Sunday shifts between 07:15am – 10:45pm

Interviews: Running until 30 April 2026

Start Date: 18 May 2026

Important: Annual leave in first 4 weeks may affect eligibility

Responsibilities

• You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.
• Using detailed scripts to gather information from the call and apply logic to assess the best course of action.
• Proactively maintaining knowledge of products and services and learning new information to solve customers’ queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service.
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of service.
• Working in a fast-paced environment, within a team that supports each other and sets the tone for what our customers can expect from the brand.
• Striving to ensure that each customer receives a top-class experience.

What We Are Looking For

• A calm, empathetic approach and a genuine passion for helping customers.
• Strong communication skills and the confidence to guide conversations clearly.
• The ability to assess information, ask the right questions and make sound decisions.
• Resilience and composure in a fast-paced contact centre environment.
• Commercial awareness and a drive to deliver great outcomes for both the customer and the business.

What You Will Get In Return

• 25 days annual leave
• 24/7 GP service
• Free breakdown membership
• Discount scheme on shopping, holidays and more
• Discounts on AA products
• Employee assistance programme
• Inclusivity awareness networks
• Worksave pension with up to 7% employer contribution

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