Supported Housing Operations Manager

Supported Living Operations Manager

At Stonewater, we believe everyone deserves the opportunity to live a fulfilling, independent life. Our Supported Living services provide high‑quality, person‑centred support for individuals, including specialist young people’s services, domestic abuse services and mental health services across Swindon, Oxford, Gloucester, Poole, Exeter, Dorset.

We’re now looking for a Supported Living Operations Manager to lead and shape high‑performing services across a locality‑based portfolio. This is a key leadership role where you’ll combine operational excellence, strategic thinking and genuine compassion to deliver outstanding outcomes for the people we support.

About The Role

You’ll have overall responsibility for the operational management, quality and performance of both directly managed and agency‑managed supported living services within your area. You’ll lead and inspire teams, ensuring services are safe, compliant, financially sustainable and focused on achieving meaningful outcomes for customers. You’ll also play a critical role in developing strong partnerships with commissioners, local authorities and managing agents, supporting service growth in line with our Supported Living Growth Plan.

Key Responsibilities

• Leading the operational delivery of high‑quality, outcome‑focused supported living services.
• Managing and developing Coordinators and teams, creating a positive, high‑performance culture.
• Overseeing agency‑managed services, ensuring effective contract, compliance and housing management.
• Championing a strengths‑based, person‑centred approach that promotes inclusion and community engagement.
• Managing budgets, contracts and funding streams to ensure value for money.
• Using data and insight to drive service improvement and performance against KPIs.
• Building strong strategic relationships to support service sustainability and growth.
• Ensuring full compliance with health & safety, safeguarding, and organisational requirements.
• Participating in an out‑of‑hours on‑call rota.

What We’re Looking For

You’ll be a confident, values‑led leader with experience of managing supported living or similar services in a regulated environment. You’ll bring strong operational and financial acumen, alongside a genuine commitment to co‑production and inclusive service design.

• Proven experience managing and developing teams, including performance management.
• Experience of partnership working, stakeholder management and contract delivery.
• A track record of achieving KPIs and embedding a high‑performance culture.
• Experience managing budgets and delivering value for money.
• Knowledge of supported living policy, funding frameworks and best practice.
• Strong leadership, communication and influencing skills.
• A clear understanding of safeguarding, risk management and health & safety.
• The ability to manage multiple priorities and drive continuous improvement.
• Commitment to equality, diversity and inclusion, and working collaboratively with customers.

Please note: This role is home based, but there will be an expectation to travel to schemes.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation of our Menopause Friendly accreditation.

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