We’re Hiring – Delivery Coordinator
Salary – Up to £25,000 per annum (DOE)
Location – Shoreham-by-Sea - Hybrid
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
We’re looking for an experienced Delivery Coordinator to join our Connectivity Hub on a 6-month fixed-term contract. This is a fast-paced, hands‑on role where you’ll take ownership of end‑to‑end provisioning across a range of telecoms services. Given the short‑term nature of the contract, this role is ideal for someone who can quickly embed into the team, confidently manage suppliers and customers, and deliver high‑quality service from day one.
Key Responsibilities:
- End‑to‑end provisioning and delivery of telecoms services including Ethernet, WLR, SIP, Broadband, and Number Porting
- Manage orders from initiation through to completion and handover, ensuring adherence to SLAs and internal processes
- Act as a key point of contact between customers, suppliers, and internal teams to ensure smooth delivery
- Proactively monitor provisioning queues, manage workloads, and meet daily delivery targets
- Handle escalations and provisioning queries, ensuring timely resolution and clear communication
- Maintain accurate records and contribute to process improvement and service optimisation
Skills & Experience:
- Proven experience in telecoms provisioning (WLR, SIP, Data Services, Number Porting, Broadband)
- Strong understanding of supplier management and escalation processes
- Ability to manage multiple orders/tasks in a high‑volume, deadline‑driven environment
- Excellent customer service and communication skills (written and verbal)
- Highly organised with strong attention to detail and a process‑driven mindset
- Confident using systems and tools (e.g. MS Excel, order tracking, provisioning platforms)
Nice to have:
- Experience handling complex provisioning or escalation cases
- Knowledge of billing disputes and provisioning‑related issues
- Familiarity with "cease before provide" scenarios and records management
- Experience supporting or delivering telecoms training/documentation
- Exposure to Director‑level or high‑priority service escalations
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive.
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