Business Support Officer – Peacock House

About Us

Connect2Kent provides a managed service across all sectors, supplying temporary, contract and interim opportunities to Kent County Council. Our service is built on values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home.

What is the day-to-day of the role

• Produce all types of work processing on behalf of the line manager and other staff and tracking responses.
• Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, and referring them to the appropriate person without referral to the line manager where possible.
• Develop, maintain and monitor all office systems, including database and filing systems.
• Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit.
• Arrange and coordinate appointments for the service users, including booking health appointments and interpreters.
• Administer personnel procedures on behalf of the line manager/team.
• Support managers and support staff with client care issues, including transport for clients and taking and recording referrals.

Required Skills and Qualifications

• Officer administration experience.
• Experience of drafting correspondence.
• Experience of working with a social care environment.
• Computer literacy.
• Ability to organise and prioritise workload.
• Ability to take accurate notes and minutes.
• Commitment to equalities.

Benefits

• No weekend working; 37 hours per week.
• Monday – Friday 08:30-17:00.

Equal Opportunities Statement

Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

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