Sales & Customer Service Agent
Location: Hybrid - Head Office in Canary Wharf, London.
Training: Full training provided fully in the office.
Salary/Rate: £12.79 hour + benefits.
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time).
Reports to: Team Manager
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.
Hours: 40.0 per week, between the hours of 8am – 7pm Monday – Friday and 8am-6pm Saturday.
Outline
We are seeking an experienced and highly motivated sales professional to join our Pierre et Vacances team. Pierre et Vacances offers holiday packages to European customers both online and over the phone. Suitable candidates will speak French and English to a fluent level. This role is primarily focused on driving sales – you will convert incoming enquiries into bookings by understanding customer needs, presenting the most appropriate holiday options, and confidently closing the sale. You will also be expected to cross‑sell and upsell additional services and extended stays to maximise revenue while delivering an outstanding customer experience.
Responsibilities
- Achieve individual and team sales targets by converting inbound calls into holiday bookings.
- Conduct effective needs analysis to understand customer requirements and present tailored holiday packages.
- Confidently close sales and maximise revenue through upselling additional products, services and extended stays.
- Handle service requests and booking modifications, cancellations and confirmations in the Pierre et Vacances system.
- Proactively follow up on leads and provide outbound cover during peak periods to generate new business.
- Assist customers on live chat with enquiries about the product and website bookings, converting enquiries into sales.
- Maintain accurate records of customer interactions and ensure compliance with company procedures and scripts.
This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.
Key Competencies
- Fluency in French and English is essential.
- Proven track record of achieving and exceeding sales targets within a customer‑facing environment.
- Strong commercial acumen with the ability to identify opportunities and close deals.
- Excellent interpersonal and communication skills; able to build rapport quickly over the phone and online.
- Ability to thrive in a high‑performance, target‑driven team culture.
- Professional, emotionally resilient and results‑oriented.
- Good attention to detail and ability to multitask across calls, systems and administrative work.
- Dedicated to surprising and delighting customers on every interaction.
- Experience in travel, tourism or hospitality sectors.
- Excellent understanding of call centre practices and KPIs.
Training
- Full product and system training provided.
- Sales technique training provided.
- Customer Service skills training provided.
Compensation & Benefits
- IIP Accredited Employer.
- BUPA Life Insurance Scheme.
- Perkbox.
- Eye test vouchers.
- Excellent onsite training and induction.
- Staff room with refreshments.
- Corporate discounts, including hairdressing, gym membership, restaurants and bars.
- Smart casual dress code and policy.
- Involvement with local charities and fundraising days/events.
- 20 days holiday per annum plus an additional day per year of service up to 5 days.
- Bank holidays entitlement.
- Recently built premises.
- Specific benefits on campaigns you work on including discounts, incentives and prizes.
- Recommend a friend scheme paid reward.
- Apprenticeship positions available.
- NVQ qualifications.
Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity.
We will require 36 months' previous employment references (minimum 2 references).
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