Business Development Manager

Job Description – Business Development & Key Account Manager

Location: Killinchy, Co.Down

Role Overview

We are recruiting a Business Development & Key Account Manager to drive new business growth and maximise revenue by developing new accounts, managing key customer relationships, and collaborating cross-functionally to deliver profitable, sustainable sales.

This role will focus on identifying new commercial opportunities, managing key accounts, and delivering annual turnover, volume, and profit targets within a fast-paced, results-driven environment.

Key Responsibilities

• Identify and develop new business opportunities through cold calling, email outreach, and face-to-face meetings.
• Build and maintain a targeted prospect list across food manufacturing, retail, wholesale, and foodservice customers.
• Prepare and present sales proposals and commercial submissions.
• Attend industry exhibitions and networking events to generate leads and promote the brand.
• Maximise sales revenue, margins, and profitability across all accounts.
• Prepare annual sales budgets and report progress weekly to senior management.
• Monitor customer profitability in collaboration with the Cost Accountant.
• Drive achievement of agreed sales targets and KPIs.
• Manage and grow existing customer accounts through regular review meetings.
• Act as the primary point of contact, ensuring customer requirements are clearly understood and met.
• Lead customer onboarding, including shelf life, production MOQs, logistics, and service expectations.
• Upsell and cross-sell products within existing accounts.
• Produce weekly sales reports and customer KPIs in agreed formats.
• Maintain accurate sales activity records and forecasting.
• Manage service level agreements, contracts, customer questionnaires, audits, and site visits.
• Liaise with finance regarding debtor status and follow up where required.
• Work closely with Technical teams to manage customer complaints, technical queries, and site visits.
• Collaborate with NPD to introduce new products and concepts to customers.
• Ensure all customer documentation complies with technical and recall/withdrawal procedures.
• Support PR and marketing campaigns in conjunction with senior management.
• Maintain awareness of competitors, market trends, and distribution opportunities, including chilled distributors.
• Participate in weekly sales meetings and contribute ideas to improve processes and customer conversion.
• Undertake ad hoc projects as required to support company sales objectives.

Skills & Experience Required

• Minimum 5 years’ experience in a fast-paced commercial environment.
• Demonstrable experience working within a sales and marketing team in a high-pressure, results-driven setting.
• Strong sales acumen with proven ability to develop new business, negotiate commercial agreements, and drive revenue growth.
• Experience managing and growing key customer accounts.
• Clear understanding of profitability, margins, and commercial decision-making.
• In-depth understanding of the food manufacturing industry and market dynamics.
• Proven ability to work cross-functionally with technical, NPD, finance, and marketing teams.
• Excellent communication, presentation, influencing, and negotiation skills.
• Strong commercial awareness and understanding of profit and loss.
• Highly organised, proactive, and results-driven.

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