Summary
The Facility Manager ensures a safe, efficient, and user-friendly workplace by overseeing daily operations, maintenance, compliance, vendor management, and all workplace support services while coordinating closely with landlords and internal partners. They also lead space management, sustainability efforts, KPI tracking, and deliver facility projects—including relocations and fit-outs—while driving continuous improvement and resolving operational challenges through strong stakeholder collaboration.
Location
London, UK. This role is based in London, UK. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Key Responsibilities
- Ensure a comfortable, efficient, and reliable workplace by managing daily facility operations and resolving issues promptly.
- Oversee preventive maintenance and ensure full compliance with health, safety, environmental, and energy-efficiency standards.
- Lead vendor and service provider management, including contract negotiation, performance evaluation, and cost optimization.
- Supervise workplace support services such as reception, mail, pantry, office supplies, meeting rooms, transportation, and landlord-related services.
- Oversee canteen management and events, coordinating internal events, hospitality service, vendor performance, and ensuring a positive employee experience across all workplace hospitality services.
- Manage real estate activities including landlord coordination, lease discussions with Procurement and Legal, and service delivery improvements.
- Track and report key performance indicators, offering insights on space usage, service quality, sustainability, and cost efficiency.
- Deliver facility projects, support relocations and fit-outs, drive sustainability initiatives, and collaborate with stakeholders to solve operational challenges.
Essential Requirements
- Bachelor’s in Business Administration, Finance, Architecture, or Engineering (engineering is recommended for specific sites).
- Proven experience in facility management (preferably in pharmaceuticals or related industries), with knowledge of operations, finance, and maintenance.
- Experience in canteen/food service operations and event management, with the ability to coordinate internal stakeholders and suppliers, manage logistics, and ensure high-quality service delivery.
- Ability to lead projects and vendor teams effectively.
- Skills to select vendors, negotiate contracts, and ensure high performance.
- Strong interpersonal skills to interact with stakeholders and employees.
- Proactively resolve challenges to ensure business continuity.
Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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