Duty Manager – The Beacon Sports Centre
Location: The Beacon Sports Centre, SL0 0HS
Salary: up to £13.50ph depending on skills and experience
Schedule: Casual, covering mornings, afternoons, evenings and weekends – flexibility required.
Responsibilities
- Lead, motivate and support operational colleagues on shift to deliver a safe and positive customer experience
- Oversee day‑to‑day operational management of the centre, ensuring service standards and contract requirements are met
- Act as Health and Safety Responsible Person on shift, maintaining a safe environment for customers, colleagues and visitors
- Manage incidents and emergencies, including investigations and follow‑up actions where required
- Provide clear instruction, training and guidance to colleagues so that working practices are efficient, compliant and confident
- Deputise for the Operations Manager as required, supporting consistent delivery and team leadership
Qualifications and Experience
- Experience supervising or managing teams in a leisure, customer‑service or operational environment
- Strong understanding of health and safety responsibilities and safe working practices
- Confident communication skills with ability to build positive relationships with colleagues and customers
- A calm, organised approach, particularly when responding to incidents or operational challenges
- A flexible mindset, with the ability to lead by example across varied shifts
A Basic DBS check will be required, and an Occupational Health Questionnaire must be completed.
Benefits
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager)
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving, Serco People Fund
- Employee networks supporting inclusion and belonging for LGBTQIA+ employees, women, parents & carers, people with disabilities, veterans and people from all cultural backgrounds
Equal Opportunities
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 if they have any additional queries or requirements; the Trust will act in line with the policy that all employees will be subject to DBS checks where appropriate.
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