Salary
Up to £28,000 plus a quarterly performance based bonus
Contract type
Full‑time. Flexible working hours available.
Location
Bristol (hybrid). Employees are expected to attend the office at least 3 times per quarter.
Benefits
- Unlimited annual leave, including time off for religious holidays
- £50 per month wellbeing allowance
- EMI share options (after probation)
- Flexible working hours for everyone
- Enhanced paid parental leave and return‑to‑work support
- Mental health support: up to 8 free face‑to‑face counselling sessions per year
- Sick pay for both physical and mental health
- Menstrual leave and menopause support
- Life assurance and income protection
- Health cash back plan for eyecare, dentist, and medical support
- Option to join AVIVA Private Medical Insurance scheme
- Choice of Mac or PC
- Dog‑friendly office with on‑site showers, fridge, social lunch area, and collaboration spaces
About the Role
Customer Success Executive in the Customer Success Team. Support existing customers from onboarding through the entire life cycle. Gather feedback, nurture accounts, and expand adoption to drive revenue growth.
What you will be doing
- Provide proactive consultative outreach and support to customers, ensuring they achieve their goals.
- Work with Customer Success Champions to identify expansion opportunities, reduce churn, and increase customer satisfaction.
- Maintain detailed account plans, record feature requests, and share insights with relevant departments.
- Manage CRM and pipeline data diligently and work toward quarterly targets of retention, churn, expansion, and health metrics.
Experience and Skills Required
- Background in Customer Success, Account Management, or Sales.
- Full‑lifecycle customer support from onboarding to ongoing engagement.
- Strong problem‑solving ability and creativity in resolving customer issues.
- Experience managing a high‑volume workload under pressure.
- Excellent listening and communication skills; able to translate complex information into clear steps.
Ideal Candidate Profile
- Proactive, accountable, and a self‑starter who works independently and as part of a team.
- Natural relationship builder who advocates for customers.
- Consultative and inquisitive, capable of understanding customer needs and presenting enhanced product value.
- Skilled problem solver with urgency for inbound enquiries.
- Collaborative, adaptable, and thrives in a growing environment.
- Highly organized, managing multiple priorities, from account planning to bug tracking.
Main Responsibilities
- Provide expertise on all services offered to customers.
- Proactively manage a dedicated portfolio of accounts.
- Advocate for customers by recording feature requests, feedback, and bugs.
- Identify expansion opportunities and drive product adoption.
- Respond urgently to inbound enquiries regarding account expansion.
- Maintain CRM and pipeline data accurately.
- Collaborate with the wider commercial team to enhance customer communications and product usage.
- Stay informed about industry trends and technological developments.
Additional Bonus
- Experience as an account executive or customer success executive for a B2B SaaS company.
Equal Opportunity Statement
At Signable, we are committed to fostering a diverse and inclusive team, welcoming people from all backgrounds, perspectives, and experiences.
We encourage employees to bring their authentic selves to work, regardless of gender, race, ethnicity, disability status, religion, caring responsibilities, neurodiversity, sexual orientation, age, or background.
We are dedicated to accommodating applicants who require adjustments to ensure an equal opportunity to succeed.
We do not accept external agency support for this role.
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