Customer Service Support Officer

Creating Safer Workplaces for Everyone.

SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.

Customer Service Support Officer (Technical Support Officer)

Department: Customer Support • Employment Type: Permanent • Location: Cardiff, UK • Reporting To: Technical Team Manager • Compensation: £25,752 / year

As a Customer Service Support Officer, you’ll support the Audit Services team in the completion of desktop assessments of registered customer’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first‑class customer experience.

Responsibilities

• Complete pre‑audit checks on customer information to ensure a minimum standard before progression to the full audit.
• Work through a number of pre‑audit checks of customer’s information to ensure everything required is collated.
• Provide feedback to customers and collate any missing required information for the pre‑audit checks.
• Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).

Qualifications

Customer service, administrative experience and attention to detail are the most important skills for this role. You will spend a great deal of time liaising with customers and verifying documentation ahead of the full audit cycle. You need to demonstrate consistency in applying quality processes and standards, identify discrepancies, handle customer enquiries via telephone and email, and maintain a good standard of written English. Teamwork and a willingness to contribute to a close‑knit team environment are essential. Experience or interest in health and safety or compliance is welcomed but not essential.

Benefits

• Hybrid workplace policy: work from office 3 days per week.
• Enhanced parental leave
• Generous annual leave
• Healthcare plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle‑to‑work scheme
• Pension scheme with employer contributions
• Life assurance – 3× base salary
• Rewards programme – access to discounts and cashback
• LinkedIn Learning licence for upskilling & development

Equal‑Opportunity Employer

We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

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