Customer Support Advisor
Location: Haydock, Merseyside
Base pay range: $24,055.00/yr - $24,055.00/yr
Your role will be to provide customer service to existing customers.
Key responsibilities:
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
To succeed you’ll have:
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- PC Literacy – use of in-house database and MS Office applications
- Attention to detail
Benefits
- 25 days annual leave, plus 8 UK bank holidays
- Contributory pension scheme
- Life assurance
- Full training provided. Plus ongoing training and support
Seniority level
Employment type
Job function
- Customer Service and Administrative
Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.
Apply today for this fantastic opportunity to join a market leader!
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