PINCH is one of the UK’s most creative and successful furniture brands, founded by Russell Pinch and Oona Bannon in 2004, and selling worldwide. We are looking for a communicative and friendly individual to join our close-knit sales team, and manage our showroom space. This role is ideal for someone who enjoys working closely with clients, is highly organised, detail‑oriented and is a confident communicator. The focus is to create a warm and welcoming environment for both repeat and new clients to learn about our collections in our showroom.
Line Manager: Head of SalesHours: 3 days a week, including Saturday. Weekday working days are negotiable for the right candidate. Monday to Friday, 9 am – 6 pm, Saturday 10am – 5 pmLocation: 200 Ebury Street, London, SW1W 8UN.
Key Responsibilities
- Responsible for the day‑day running and general oversight of our showroom on Ebury Street in the Pimlico Road design district, working alongside the sales team.
- Ensure the space is always well presented, well organised, and inviting to customers, understanding that the atmosphere of our showroom is crucial to the culture of the company.
- Work closely with the Head of Sales to ensure a high level of customer service is maintained in the showroom.
- Collate quote or enquiry details from phone conversations or showroom visits and upload to our CRM.
- Serve as a trusted advisor to clients, providing personalised assistance and anticipating their interior design needs.
- Oversee showroom inventory management, merchandising and maintenance of displays.
- Record customer footfall and pass on insights, market trends, and customer feedback to the sales team.
- Conduct regular check‑ins with public customers who have visited the showroom, recommending new products in line with their interests.
- Carry out post‑delivery follow‑up calls to gather feedback on our service and ensure customers are satisfied.
- Actively participate in industry events and networking functions representing PINCH and our customers and identifying new business opportunities.
- Build and maintain relationships with other companies who share our Pimlico Road address.
- Ensure the showroom is well‑stocked with samples.
- Monitor and maintain showroom aesthetics to reflect the brand’s luxury image and uphold standards of excellence.
- Manage the showroom rota.
- Security management, ensuring attentive lock‑up procedures are followed.
- Liaise with landlord’s site manager, neighbours and the local council – in conjunction with our office manager.
- Support on any refurbishment projects, being on hand in the showroom.
- Liaise with third‑party service providers (security, cleaners, energy supply, etc.).
- Maintain H&S/Fire/First Aid compliance records and requirements.
- Manage post and parcels.
- Manage provisions, supplies and stationery, to budgets with correct approvals.
Salary & Benefits
- 24 days holiday (which includes 3 days mandatory Christmas closure) + bank holiday (pro‑rated)
- Birthday day off
- 5‑year in‑service loyalty holiday bonus.
- General benefits include eye tests, bike loans, shared gallery membership, and team rewards.
- Staff discount on product (excluding custom).
- Studio dog love from Joni.
#J-18808-Ljbffr…