Senior Operations Support Administrator
Location: Ayr
Hours: Monday to Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration to be confirmed)
Pay: £15.38 - £16.48 per hour
The Role
Customer Service Excellence
- Act as a professional and approachable first point of contact
- Manage customer queries, orders and service updates
- Provide accurate information on stock availability, orders and delivery times
Operational and Administrative Support
- Process orders and operational tasks using internal systems, including MS 365
- Support the Office Supervisor and provide cover when required
- Assist with complaints, credits and debits, price changes and product queries
- Manage incoming calls, emails and general administration
- Provide cover across the team during holidays, absences and breaks
- Support with stock take activities as required
Teamwork and Collaboration
- Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
- Support and guide junior team members with day‑to‑day issues
- Escalate unresolved queries promptly and appropriately
- Represent the team at internal meetings when required
Safety and Compliance
- Follow all security and health and safety procedures
- Provide First Aid support if trained, or be willing to undertake training
What We're Looking For
Personal Attributes
- Confident, proactive and naturally curious
- Reliable, enthusiastic and observant
- A practical problem‑solver who takes initiative
Working With Others
- Strong listening and communication skills
- Supportive, patient and collaborative in approach
- Encourages teamwork and supports the development of others
Thinking and Decision‑Making
- Practical and fact‑focused when making decisions
- Able to understand and consider the wider business context
- Open‑minded with a genuine willingness to learn
Why Apply?
This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.
Equal Opportunities Statement
Adecco Group UK & Ireland is an Equal Opportunities Employer.
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