Customer Services Representative
About the Company
We are a global organisation specialising in the design and manufacture of advanced equipment and solutions for scientific, healthcare, and technical industries. With decades of experience and an international presence, we are committed to delivering high‑quality, innovative solutions that support critical work across a wide range of sectors. Our reputation is built on reliability, continuous improvement, and a strong customer focus.
Role Purpose
The Customer Services Executive is responsible for delivering efficient end‑to‑end customer support across post‑sales order processing, purchasing coordination, and general administrative functions. This role ensures accurate order management, timely procurement of goods and services, and smooth day‑to‑day operations, supporting both customer satisfaction and internal efficiency.
Reporting Lines
Reports to: Channel Manager and Commercial Director
Location
Office‑based (South Yorkshire)
Contract Type
Permanent, Full‑Time
Working Hours
Monday to Friday, 08:00 – 16:30
Salary
Competitive
Key Responsibilities
Order Processing and Customer Service
- Review customer purchase orders against quotations, identifying and resolving discrepancies with customers and internal teams
- Accurately record and maintain orders within the ERP system and issue order confirmations
- Check inventory availability to determine lead times and communicate these clearly to customers
- Coordinate with logistics teams to source out‑of‑stock items from factories or local suppliers
- Obtain internal approvals before releasing order confirmations
- Act as a key point of contact for customer and partner enquiries, providing timely updates on order status
- Liaise with warehouse and logistics teams to ensure efficient receipt and dispatch of goods
- Manage customer queries and complaints professionally, ensuring positive outcomes
Purchasing and Procurement
- Source and procure goods and services in line with business requirements, ensuring quality and cost‑effectiveness
- Build and maintain strong relationships with suppliers and vendors
- Raise and manage purchase orders in accordance with internal procedures
- Track and expedite orders to ensure timely delivery
- Collaborate with internal teams to align procurement with operational needs
Administrative and Office Support
- Support day‑to‑day administrative operations to ensure smooth business functioning
- Maintain accurate records of procurement, contracts, and documentation
- Ensure compliance with internal processes and document control requirements
- Assist with coordination of meetings, events, and travel arrangements where required
- Act as a central point of contact for internal and external administrative matters
- Support internal communication and coordination across departments
- Undertake ad‑hoc administrative tasks as required
Skills and Experience
- Previous experience in customer service, order processing, purchasing, or administration
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills
- Customer‑focused with a professional and positive approach
- Ability to work independently and collaboratively within a team
- Experience with ERP/CRM systems and Microsoft Office applications
- Reliable, adaptable, and able to perform under pressure
- Strong sense of accountability and ownership
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